Free Shipping on orders over $99
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Shipping Policy

Thank you for choosing to shop with us! At our store, every product is made-to-order and meticulously crafted with care. This means that once you place an order, the printing and production processes start immediately. We use top-tier printing technology and take a “cut-and-sew” approach to ensure each item is uniquely tailored to your preferences and of the highest quality. Because of this specialized production process, we kindly ask for your patience, as each order is a one-of-a-kind creation just for you.

Shipping Times

We proudly offer worldwide shipping to over 200 countries. However, there are certain destinations where we are unable to ship. Typically, these include regions currently experiencing conflict, areas heavily affected by natural disasters, or countries that have imposed access restrictions. Your understanding in these matters is greatly appreciated as we prioritize the safety and reliability of our shipping services. If you are located in one of these non-serviceable areas, we will contact you directly to provide assistance. 

Shipping times can vary depending on your location, and to help you better understand when to expect your order, we've outlined the typical delivery windows:

  • Domestic states of the United States: 7-14 business days
  • Remote U.S. locations (Alaska, Hawaii, etc.), Mexico, and South American countries: 10-25 business days
  • Rest of the world: 8-25 business days

Please be aware that these shipping times are only estimates and do not include our production time (5-7 bussiness days for clothing items, 7-10 bussiness days for footwear and other items)

95% of orders will be delivered within the above specified timeframe. If your order does not arrive on time, please contact our support team at support@stocktee.com for timely and efficient assistance.

Important Notes Regarding Shipping Process Policy

  • Customs Fees:

Please be aware that we are NOT responsible for any customs fees that may apply once your items have shipped. By purchasing our products, you acknowledge and consent to the possibility that one or more packages may incur customs fees upon arrival in your country.

  • Processing Time:

Please note that the shipping estimates provided do NOT include our processing time, which typically takes 7-15 days.

  • Estimated Time of Arrival (ETA):

The estimated delivery times mentioned are applicable under normal conditions, including typical weather and social circumstances.

  • Impact of High Demand:

During peak demand periods—such as holidays, festivals, or in the event of unforeseen circumstances like disasters, strikes, or demonstrations—shipping times may be extended. These delays are beyond our control, but please rest assured that we are committed to ensuring your order reaches you.

What to Do If You Haven't Received Your Package

  • Contact Our Support Team:

If you have not received your package, the first step is to reach out to our support team via email: support@stocktee.com. We are here to assist you promptly and effectively.

  • Possible Scenarios:

Scenario 1: Correct Shipping Information Provided

If you provide accurate shipping information, including the full street address, house number, apartment number (if applicable), city, state, zip code, and country, and your package is lost during transit or delivered to the wrong address, we will take immediate action. Upon verifying the correct information, we will promptly send you a replacement package using a safer and faster shipping method.

Scenario 2: Incorrect Shipping Information Provided

If the shipping address you provided is inaccurate (missing or incorrect details as outlined in Scenario 1) and this has led to your package being lost, we regret to inform you that we cannot provide a free replacement package. However, please rest assured that our customer protection policy prioritizes your rights. We offer various support options to help ensure your order is delivered successfully. Please contact our support team to receive personalized guidance on how to proceed. We are committed to helping you resolve this issue and ensuring your satisfaction!

Other Issues:

Please be aware that our store is also not responsible for unsuccessful deliveries due to the following issues:

  • Customer Change of Mind:

If a customer decides they no longer want to proceed with the purchase, refuses to receive the packages and initiates a return request, we cannot be held accountable for any resulting delivery issues.

  • Communication Issues in Specific Regions:

In certain areas, delivery personnel may be required to contact the customer directly to arrange for the delivery. If the customer is unresponsive or unavailable for an extended period at the delivery location, we cannot take responsibility for any failure in delivering the package.

We encourage all our customers to consider these factors when placing an order to ensure a smooth delivery experience. Thank you for your understanding!

What to Do If Your Tracking Link Shows as Delivered but Is Missing

If your tracking information indicates that your package has been delivered, but you have not received it or it appears to be missing, please follow these detailed steps:

  • STEP 1: Contact Your Local USPS Carrier:

Immediate Action: It is your responsibility to first reach out to your local USPS carrier. Report the issue regarding your missing, stolen, or undelivered package. Provide them with all necessary details, such as your tracking number and any relevant information that could assist in locating your parcel.

  • STEP 2: Follow Up with the Post Office:

Case Number: After you have contacted the Post Office, ensure you obtain a case number for your report. This number will be crucial for tracking the status of your inquiry and for any further actions that may need to be taken.

  • STEP 3: Email Our Support Team:

Notify Us: Once you have reported the issue to USPS and have your case number, please email us at support@stocktee.com. Include the following information in your message:

  • Your order number
  • A description of the issue
  • The case number provided by the USPS

Case-by-Case Resolution:  If the delivery issue arises from our shipping service and the address you provided in the shipping information is correct, we will take full responsibility. We will review your situation and determine the best course of action. Depending on the specifics of your case, we will either resend your order or issue a refund. Each case will be handled individually to ensure a fair resolution.

By following these steps, you help us assist you more effectively. We appreciate your cooperation and are committed to ensuring your satisfaction with your purchase!

Explore Our Shipping Options: Your Guide to Seamless Delivery

At Stocktee, we believe that exceptional quality speaks volumes. That’s why we strive to enhance your shopping experience by only charging for shipping on one-off orders. What does this mean for you? Simply put, when you place an order totaling $99 or more, we’ll take care of the shipping costs entirely! Enjoy your shopping, and let us show you just how much we value your trust in our products.

Here are our enticing shipping options for you to explore!

Domestic (US):

  • Free shipping: Orders over $99
  • Secured Shipping: $6.99
  • Priority Care Shipping: $19.99

International Shipping:

  • Free shipping: Orders over $99
  • Secured Shipping: $8.99
  • Priority Care Shipping: $24.99
  • The order value used to count its freight is the after-discounted value.

+ Secured Shipping:

  • We prioritize your satisfaction and peace of mind. If you receive any goods that are defective or damaged due to no fault of your own, we are here to help.
  • In such cases, you have the option to choose between two solutions:
  • Replacement Product: We will promptly send you a replacement at no additional cost.
  • Refund: If you prefer a refund, we will process it as soon as you return the defective item.
  • Please note that all items shipped with our free shipping option are classified as Secured Shipping, ensuring you enjoy the same protection.

+ Priority Care Shipping:

  • For those who want an extra layer of assurance, we offer Priority Care Shipping.
  • This option guarantees that your package is fully insured against loss, damage, or missing contents during transit.
  • We highly recommend adding Priority Care Shipping to your order for complete peace of mind and to ensure your purchase is fully protected.